Team Management Issues

Solutions for common problems when managing team members in your workspace.

Managing Team Members

Cannot Change a Member's Role

You try to change a team member's role, but the option is unavailable or fails.

Solution:

1. Verify you have Owner or Admin permissions. Members cannot change roles.
2. If you're an Admin trying to change another Admin's role, only the Owner can do this.
3. Note that the Owner role cannot be changed by anyone through the UI.
4. Refresh the page if the actions menu doesn't appear.
5. Try clicking the actions menu (three dots) again.

Don't See the Actions Menu for a Member

The three-dot actions menu is missing when you look at a team member's entry.

Solution:

1. Check if you have Member-level access. Only Owners and Admins can manage team members.
2. If you're the Owner, the actions menu is hidden for your own entry. You cannot modify your own role.
3. Clear your browser cache and reload the page.
4. Try accessing the team page from a different browser.

Seat Count Not Updating After Removing a Member

You removed a team member, but the available seat count hasn't increased.

Solution:

1. Wait 10-15 seconds for the sync to complete.
2. Refresh the page using RefreshCtrl+R to see the updated count.
3. Verify the member was actually removed. They shouldn't appear in the team list.
4. Check the billing page to confirm current seat usage.
5. Contact support if the count remains incorrect after several minutes.

Member Still Has Access After Role Change

You changed a member's role from Admin to Member, but they still see admin features.

Role changes take effect immediately on the server, but the member may need to refresh their browser.

Solution:

1. Ask the member to hard refresh their browser using RefreshCtrl+Shift+R (or Cmd+Shift+R on Mac).
2. Have them close all Firebuzz tabs and reopen.
3. Ask them to log out completely and log back in.
4. Clear browser cache if the old permissions persist.
5. Contact support if access doesn't update after these steps.

Cannot Find a Team Member in the List

You're looking for a specific team member, but they don't appear in the team list.

Solution:

1. Verify they accepted their invitation. Check the Pending Invitations section.
2. Confirm they weren't accidentally removed. Check with other admins.
3. Ask the member to log in and verify they can access the workspace.
4. Check if you're viewing the correct workspace in the dropdown.
5. Refresh the page to reload the team list.

FAQ

Related Resources

• Managing Team Members
• Changing Member Roles
• Understanding Roles and Permissions