Workspace Permission Issues
Fix access denied errors and resolve role-based permission problems in your workspace.
Solutions for common problems related to workspace roles and permissions.
Access and Permissions
Member Cannot Access Workspace Settings
A team member receives "Access Denied" when trying to open workspace settings.
This is expected behavior. Only Owners and Admins can access workspace settings.
Solution:
If the member needs to manage workspace settings, have an Owner or Admin promote them to Admin role:
- Go to Settings → Workspace → Team.
- Find the member in the team list.
- Click the actions menu (three dots).
- Select Change Role.
- Choose Admin from the dropdown.
Members have limited permissions by design. They can create and edit campaigns but cannot access workspace settings, billing, or team management.
Admin Cannot Change Another Admin's Role
You're an admin trying to change another admin's role, but receive a permissions error.
Only the workspace Owner can promote or demote admins. This is a security feature to prevent permission escalation without the Owner's knowledge.
Solution:
- Identify your workspace Owner. Look for the icon in the team list.
- Contact the Owner and request they change the admin's role.
- Provide the Owner with the specific role change needed.
Admins can only manage Member-level users. Only the Owner can promote members to Admin or demote Admins to Member.
Cannot Remove a Team Member
The remove option is missing or disabled for a team member.
Solution:
- Check your role. Only Owners and Admins can remove team members.
- If you're an Admin, verify you're not trying to remove another Admin or the Owner. Admins can only remove Members.
- Note that the Owner cannot be removed from the workspace by anyone.
- Refresh the page if the actions menu doesn't load properly.
Invited Member Has Wrong Role
A member joined your workspace but has incorrect permissions for their intended responsibilities.
Owners and Admins can change member roles after they join.
Solution:
- Go to Settings → Workspace → Team.
- Find the member in the team list.
- Click the actions menu (three dots) next to their name.
- Select Change Role.
- Choose the appropriate role (Member or Admin).
You can change a member's role at any time. The change takes effect immediately, though they may need to refresh their browser.
Missing Features After Role Change
A team member changed roles but still cannot access features they should have permission for.
Role changes are immediate on the server, but the member's browser may be showing cached data.
Solution:
- Ask them to hard refresh their browser using RefreshCtrl+Shift+R (or Cmd+Shift+R on Mac).
- Have them log out completely and log back in.
- Close all browser tabs and reopen the app.
- Clear browser cache if the issue persists.
- Contact support if the correct permissions don't appear after these steps.