Performance Issues

Experiencing slowness or lag? Here's how to optimize your Firebuzz experience.

Common Issues

Slow Page Loading

Pages take a long time to load or display content.

Solution:

1. Check your internet speed:

   • Run a speed test at speedtest.net
   • Firebuzz works best with 10+ Mbps download speeds

2. Clear browser cache:

   • Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
   • Clear cached images and files

3. Reduce browser load:

   • Close unused tabs
   • Disable unnecessary extensions
   • Close other resource-heavy applications

4. Try a different network:

   • Switch from WiFi to ethernet if possible
   • Test on mobile data to rule out network issues

Editor Lag and Slow Response

The landing page editor feels sluggish when editing.

Solution:

1. Simplify your page:

   • Complex pages with many elements can slow the editor
   • Consider breaking large pages into sections

2. Close preview panels:

   • Close device preview when actively editing
   • Use preview only when needed

3. Update your browser:

   • Ensure you are using the latest browser version
   • Chrome typically offers best performance

4. Check system resources:

   • Open Task Manager (Windows) or Activity Monitor (Mac)
   • Close applications using high CPU or memory

Dashboard Takes Long to Load

The main dashboard is slow to display data.

Solution:

1. Check project complexity:

   • Large projects with many campaigns take longer to load
   • Consider archiving unused campaigns

2. Reduce time range:

   • Analytics with longer date ranges require more data
   • Select shorter periods for faster loading

3. Hard refresh the page:

   • Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)

Real-Time Updates Delayed

Changes made by team members are not appearing immediately.

Solution:

1. Check your connection, as real-time sync requires stable internet
2. Refresh the page to force refresh if changes seem stuck
3. Check for WebSocket blocking, as some firewalls block real-time connections
4. Contact IT to ask if real-time connections are allowed on your network

AI Features Running Slowly

AI generation is taking longer than expected.

Solution:

1. Be patient, as complex requests take longer to process
2. Simplify your prompt by using shorter, clearer prompts that process faster
3. Check usage, as AI may be slower during peak times
4. Retry if stuck by refreshing and retrying if generation takes over 2 minutes

Performance Tips

• Use Chrome for best performance
• Clear browser cache regularly
• Use a stable, fast internet connection
• Close unused browser tabs
• Keep your browser updated

System Requirements

For optimal performance:

• Screen resolution: 1280x720 minimum (1920x1080 recommended)
• RAM: 8GB minimum (16GB recommended for large projects)
• Internet speed: 10+ Mbps download
• Browser: Chrome (latest version)

When to Contact Support

If you have tried these solutions and still experience issues:

1. Note your browser and version
2. Record the specific actions causing slowness
3. Check if the issue affects only certain features
4. Contact support@firebuzz.com with details

FAQ

Related Resources

• Browser Compatibility
• Data Sync Issues
• Common Errors