Login Issues

Having trouble signing in? Here are solutions to common login and authentication problems.

Common Issues

Cannot Sign In with Google or GitHub

You are unable to complete OAuth sign-in with your social account.

Solution:

1. Check your browser settings:

   • Ensure third-party cookies are enabled
   • Disable any extensions that block pop-ups or OAuth redirects
   • Try incognito or private browsing mode

2. Verify your account:

   • Make sure you are using the correct Google or GitHub account
   • If you previously signed up with email, use that method instead
   • Check if your social account email matches your Firebuzz account

3. Clear browser data:

   • Clear cookies and site data for firebuzz.com
   • Close all browser windows and try again

Email Verification Code Not Received

You are not receiving the 6-digit OTP code during email sign-up or sign-in.

Solution:

1. Check your spam or junk folder, as verification emails sometimes get filtered
2. Wait a few minutes, as emails can be delayed up to 5 minutes
3. Verify your email address to ensure you typed it correctly
4. Request a new code by clicking Resend on the verification page
5. Check email filters and add no-reply@firebuzz.com to your contacts

Session Expired Error

You are suddenly logged out or see a "Session expired" message.

Solution:

1. Sign in again, as sessions expire after extended inactivity for security
2. Check your internet connection, as unstable connections can interrupt sessions
3. Clear browser cookies, as corrupted session cookies can cause issues
4. Close other browser tabs, as multiple Firebuzz tabs can conflict

Account Appears Locked

Your sign-in attempts are being rejected even with the correct credentials.

Solution:

After multiple failed sign-in attempts, accounts may be temporarily locked for security:

1. Wait 15-30 minutes, as the lockout is temporary
2. Reset your password if you have a password set by requesting a reset
3. Use a different sign-in method by trying OAuth instead of email, or vice versa
4. Contact support at support@firebuzz.com if locked for more than an hour

Signed Into Wrong Account

You are logged into a different account than expected.

Solution:

1. Sign out completely:

   • Click your avatar in the bottom left
   • Select Log out

2. Clear browser cookies for firebuzz.com

3. Sign in with the correct account:

   • Use the appropriate email or social account
   • Double-check which account is selected during OAuth

Password Not Working

Your password is being rejected but you are sure it is correct.

Solution:

1. Check caps lock, as passwords are case-sensitive
2. Try copy-paste to avoid typing errors by pasting from a password manager
3. Reset your password:
   • Go to Settings > Account > Security
   • Click Send Reset Email
   • Follow the link in your email to set a new password

FAQ

Related Resources

• Common Errors
• Browser Compatibility