Browser Compatibility

Firebuzz works best with modern browsers. Here's what you need to know about browser compatibility and how to resolve common issues.

Supported Browsers

For the best experience, use the latest version of these browsers:

Minimum Requirements

• Browser released within the last 2 years
• JavaScript must be enabled
• Third-party cookies allowed for authentication
• Screen resolution: 1280x720 minimum (1920x1080 recommended)

Common Issues

Features Not Working in Safari

Some features behave differently in Safari, especially related to cookies and tracking prevention.

Solution:

1. Update Safari to the latest version available for your macOS or iOS
2. Enable cookies by going to Safari > Preferences > Privacy and disabling Prevent cross-site tracking
3. Disable content blockers that may interfere with app functionality
4. Try Chrome or Firefox if issues persist when editing

Buttons or Menus Not Responding

UI elements are unresponsive or not appearing correctly.

Solution:

1. Clear your browser cache:

   • Chrome: Press Ctrl+Shift+Delete, then select Cached images and files
   • Firefox: Press Ctrl+Shift+Delete, then select Cache
   • Safari: Click Develop > Empty Caches

2. Disable browser extensions temporarily:

   • Ad blockers can interfere with functionality
   • Try incognito or private browsing mode (extensions are usually disabled)

3. Reset zoom level to 100%:

   • Press Ctrl+0 (Windows) or Cmd+0 (Mac)

4. Hard refresh the page:

   • Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)

Blank or White Screen

The page loads but shows nothing or displays only a white screen.

Solution:

1. Ensure JavaScript is enabled in your browser settings
2. Disable extensions, especially ad blockers or privacy extensions that may block app scripts
3. Clear cookies, as corrupted cookies can prevent the page from loading
4. Try incognito mode to test without extensions or cached data
5. Check the browser console for errors by pressing F12 and viewing the Console tab

Extension Conflicts

Browser extensions are interfering with Firebuzz functionality.

Known problem extensions:

• Ad blockers (uBlock Origin, AdBlock Plus)
• Privacy extensions (Privacy Badger, Ghostery)
• PDF viewers that intercept downloads
• Translation extensions

Solution:

1. Disable extensions one by one to identify the conflict
2. Whitelist Firebuzz in your ad blocker:
   • Add *.firebuzz.com and *.getfirebuzz.com to allowed sites
3. Create a dedicated browser profile for Firebuzz without extensions

Copy and Paste Not Working

You cannot copy or paste content in the editor.

Solution:

1. Grant clipboard permissions when prompted by the browser
2. Use keyboard shortcuts (Ctrl+C / Ctrl+V) instead of the right-click menu
3. Check browser settings by going to Site Settings > Clipboard and allowing access for firebuzz.com
4. Try a different browser, as clipboard handling varies by browser

Drag and Drop Issues

Files or elements will not drag properly in the editor.

Solution:

1. Ensure you are clicking and holding before dragging
2. Check for touch mode, as touch-enabled devices may need different gestures
3. Update your browser, as older versions may have drag-drop bugs
4. Disable interfering extensions such as screenshot tools that capture drag events

FAQ

Related Resources

• Performance Issues
• Login Issues
• Common Errors