Data Sync Issues

Firebuzz uses real-time synchronization to keep your data current across all devices and team members. Here's how to troubleshoot sync issues.

How Firebuzz Keeps Your Data in Sync

Firebuzz automatically keeps your data current across all devices and team members. Changes appear instantly without needing to refresh your browser manually. This works through a persistent connection between your browser and Firebuzz's servers, which is why a stable internet connection is important for the best experience.

Common Issues

Changes Not Appearing in Real-Time

Edits made by you or team members are not showing up immediately.

Solution:

1. Check your connection:

   • Automatic updates require a stable internet connection
   • Look for connection indicators in the app

2. Hard refresh the page:

   • Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)
   • This forces a fresh data fetch

3. Check for connection blocking:

   • Some corporate firewalls block live update connections
   • Contact your IT team to whitelist Firebuzz domains

4. Disable VPN temporarily:

   • Some VPNs interfere with automatic updates

Seeing Outdated Data

Information appears stale or out of date after refreshing.

Solution:

1. Clear browser cache:

   • Old cached data may be displayed
   • Press Ctrl+Shift+Delete, then clear cache and cookies

2. Check your workspace:

   • Ensure you are viewing the correct workspace
   • Data is workspace-specific

3. Verify project context:

   • Switch projects and back to force a data refresh
   • Click the project switcher in the sidebar

4. Sign out and back in:

   • Refreshes all session data
   • Go to your avatar in the bottom left and select Log out

Conflicting Edits

Multiple people editing the same item causes conflicts.

Solution:

Firebuzz handles conflicts automatically:

1. Last write wins — The most recent save is preserved
2. Check version history — View and restore previous versions if needed
3. Coordinate edits — Communicate with team members when editing shared items

Analytics Data Not Updating

Analytics seem stuck or not showing recent activity.

Solution:

1. Check the time period to ensure you are viewing the correct date range
2. Select correct environment by toggling between Preview and Production data
3. Wait for processing, as analytics may have a few minutes delay
4. Click Refresh on the analytics page

Campaign Status Not Updating

Campaign status shows as one thing but should be another.

Solution:

1. Refresh the page, as status changes may need a manual refresh
2. Check all landing pages to ensure all pages are ready for publish
3. Verify domain configuration, as domain issues can block status changes
4. Check the flow to ensure there are no validation errors preventing publishing

Best Practices for Sync

• Use a stable internet connection
• Refresh periodically during long sessions
• Coordinate with team members on shared edits
• Use version history to recover lost changes

FAQ

Related Resources

• Performance Issues
• Common Errors
• Browser Compatibility