Creating Knowledge Base

There are two main ways to add information to your Knowledge Base: uploading new files or converting existing documents.

Method 1: Uploading New Knowledge

The fastest way to train your AI.

1. Go to Storage > Knowledge Base.
2. Drag and drop your file (PDF, DOCX, TXT, MD) onto the area.
   • Alternatively, upload via the Document Library and check "Enable Knowledge Base".
3. The system will automatically start Processing.
4. Once the status changes to Indexed, the AI knows the content.

Method 2: Converting Documents

If you have a file in your Document Library that isn't in the Knowledge Base yet:

1. Go to Storage > Documents.
2. Find the document you want to add.
3. Download the document, then re-upload it via the Knowledge Base tab or by checking "Enable Knowledge Base" during upload. (Note: Direct conversion of existing documents is coming soon).

Best Practices

• One Topic per Doc: Keep documents focused. Instead of one giant "Company Manual", upload "Brand Guidelines", "Product Specs", and "Team Structure" as separate files.
• Clear Headings: Use clear titles and headings in your documents. The AI reads structure just like a human does.
• Update Frequently: If your pricing changes, delete the old "Pricing.pdf" entry and upload the new one to prevent AI hallucinations.

FAQ