Missing Submissions

Form submissions aren't showing up in your dashboard? This guide helps you locate missing submission data and diagnose common visibility issues.

Submissions Not Appearing in Dashboard

Users submitted the form but you don't see any submission data in your dashboard.

Common Causes:

• Viewing the wrong project or workspace
• Date range filters hiding submissions
• Preview vs production environment mismatch
• Submissions still syncing to the dashboard

Solution:

1. Verify you're viewing the correct project:

   • Submissions are project-specific and don't appear across projects
   • Click the project dropdown in the navigation
   • Select the project where the form is located
   • Confirm the project name matches your landing page campaign

2. Check the campaign is published:

   • Go to your campaign in the dashboard
   • Verify status shows Published not Preview
   • Preview submissions go to a separate test endpoint
   • Publish the campaign for production submissions to appear

3. Expand date range filters:

   • Submission views may be filtered to recent dates
   • Look for date range selector in the submissions view
   • Select All time to see all submissions
   • Check if submissions fall outside the selected date range

4. Wait for sync and refresh:

   • Submissions may take a few seconds to appear in the dashboard
   • Wait 10-30 seconds after submission
   • Refresh the page to load new submissions
   • Check if submissions appear after refresh

Only Some Submissions Are Missing

You received some submissions but not all of them appear in the dashboard.

Common Causes:

• Duplicate detection filtering repeat submissions
• Users abandoning forms before completing
• Validation failures preventing submission
• Integration sync delays

Solution:

1. Check for duplicate detection:

   • Rapid duplicate submissions from the same user may be filtered
   • This prevents spam and accidental double-submits
   • Duplicate detection is based on email address and timestamp
   • Check if missing submissions are duplicates of existing ones

2. Verify users completed the form:

   • Users may have started but abandoned before submitting
   • Check your campaign analytics for form engagement metrics
   • Look at form abandonment rates
   • Incomplete forms don't create submissions

3. Review validation failures:

   • Failed validations prevent submission creation
   • Users may have received error messages on their end
   • Check for common validation issues (invalid email, required fields)
   • See Validation Errors for details

4. Check integration sync status:

   • If using integrations, check sync status in integration settings
   • Third-party service delays may affect when submissions appear
   • Some integrations have their own submission logs
   • Verify the integration is active and connected

Submissions Appear But Fields Are Empty

Submissions show up in the dashboard but some or all fields contain no data.

Common Causes:

• Field name mismatches between form and storage
• Optional fields left blank by users
• Form structure changes affecting older submissions

Solution:

1. Verify field name configuration:

   • Field names in the form must match expected field names
   • Check form element IDs and name attributes
   • Ensure field mapping is correctly configured
   • Field names are case-sensitive

2. Check if fields are required or optional:

   • Optional fields may not be filled in by all users
   • Empty optional fields are normal and expected
   • Review which fields are marked as required
   • Consider making important fields required

3. Review form structure changes:

   • If you modified the form, field mappings may have changed
   • Older submissions may have different field structures
   • New fields won't have data in old submissions
   • Deleted fields won't appear in new submissions

4. Verify hidden or conditional fields:

   • Hidden fields may not submit values
   • Conditional fields only submit when visible
   • Check form logic for field visibility rules

Preview Test Submissions Not Showing

Submissions from preview mode testing aren't visible in the dashboard.

Common Causes:

• Looking in production view instead of preview
• Using production URL instead of preview URL
• Preview environment not selected

Solution:

1. Switch to preview environment view:

   • Preview submissions are stored separately from production
   • Look for environment toggle in the submissions view
   • Select Preview environment to view test data
   • Production view only shows submissions from published campaigns

2. Verify you're using the preview URL:

   • Check the URL you submitted the form from
   • Preview URLs typically include "preview" in the domain
   • Production URLs (custom domains) send to production
   • Confirm you're testing on the correct URL

3. Publish the campaign to see production submissions:

   • If you want submissions to appear in production
   • Click Publish Campaign
   • Use the production URL for testing
   • Production submissions appear in the main submissions view

Connected Integration Not Receiving Submissions

Integrations like email tools or CRMs aren't receiving form submission data.

Common Causes:

• Integration disconnected or inactive
• API tokens expired or revoked
• Webhook delivery failures
• Integration configuration errors

Solution:

1. Verify the integration is active:

   • Go to Campaigns and select your campaign
   • Click Integrations
   • Check integration shows Connected status
   • Inactive integrations don't receive submissions

2. Check integration permissions and authorization:

   • API tokens or OAuth authorizations may have expired
   • Click Reconnect to re-authorize
   • Verify you have proper permissions in the integrated app
   • Check for authorization error messages

3. Review integration logs and webhook status:

   • Look for failed webhook deliveries in integration settings
   • Check the integrated app's own submission logs
   • Some services have webhook delivery logs
   • Failed webhooks may indicate connectivity issues

4. Test the integration with a new submission:

   • Submit a test form after verifying setup
   • Wait 1-2 minutes for integration processing
   • Check if the new submission appears in the integrated app
   • If test succeeds, historical data may have sync issues

Where to Find Submissions

Different locations in Firebuzz store submission data for different purposes:

FAQ

Related Resources

• Form Not Submitting
• Validation Errors
• Data Sync Issues